Policy scope
When this policy applies
This Cresus Casino privacy policy explains how personal information may be handled when you visit the website, open or use an account, contact support, use casino services or interact with related features. External websites and service providers follow their own privacy notices.
Last updated: see the current privacy notice.
Information collected
Data Cresus Casino may handle
01Account details
Information such as your name, contact details, date of birth and account credentials may be requested when you use Cresus Casino services.
Payment and verification information may also be requested where needed for account security, transaction handling, fraud prevention or legal duties.
02Support messages
Words you type into search and any theme filters you pick.
Only provide information needed for the matter you are contacting support about.
03Technical information
Figures you key in or boxes you tick inside a tool.
The exact information depends on how you access and use the website.
04Transaction activity
The topic you choose and the draft text that results.
Payment providers or other partners may handle additional information under their own privacy notices.
05Cookies and preferences
Whichever outline or checklist is on screen.
You can manage available choices through your browser or the controls displayed on the website.
Do not send passwords, one-time codes or unnecessary identity documents through public forms or messages. Cresus Casino will only request information through the relevant secure channel.
Why data is used
How Cresus Casino uses information
- Provide requested casino services and maintain your account.
- Process transactions, verify identity and protect against misuse or suspected fraud.
- Respond to support requests, complaints and service-related messages.
- Meet legal duties, keep required records and protect the rights of Cresus Casino and its users.
Improve security, functionality and communications where permitted. Optional marketing should include a practical way to withdraw.
Cookies
Cookies, analytics and browser controls
Cresus Casino may use essential cookies for functionality, security and preferences. Optional cookies or similar tools may support analytics or marketing where permitted and where the relevant controls are provided.
Your browser may also retain history, cache and downloads. These are controlled through your device and browser settings rather than by Cresus Casino. Cookie settings spells out how the two differ.
Hosting
Hosting and server records
When you visit Cresus Casino, hosting systems may receive the information needed to deliver each request, such as the requested page, IP address and browser headers.
Server records may be retained for security, service operation or legal reasons. The applicable period depends on the hosting and logging arrangements described in the current notice.
Third-party services
Sharing and external providers
Cresus Casino may use providers for hosting, security, communications, payments, customer support, analytics and other necessary operations. Each provider may process information under its own terms.
Information may also be disclosed where required by law, needed to prevent fraud or necessary to protect legal rights. Selecting an external link takes you to that organisation's privacy notice.
Security
Protecting sensitive information
Use secure channels for private details
Keep passwords, verification codes and payment details private. Before uploading identity documents or sending account information, confirm that you are using the correct Cresus Casino address and secure route.
- Never share passwords or one-time security codes.
- Check links before entering account details.
- Review screenshots for visible personal information.
- Keep your browser and device updated.
Retention
How long information is kept
01Account and transaction records
Cresus Casino may retain these records for as long as needed to provide services, meet legal duties, resolve disputes and prevent misuse.
02Support correspondence
Messages may be kept for customer-service, security, compliance or record-keeping purposes for the period stated in the current privacy notice.
03Technical and security records
Log and security information may remain for the period required to operate and protect the website.
04Retention periods
The period depends on the type of information, its purpose and applicable legal obligations.
Check the current privacy notice for service-specific retention details.
Your rights
Your privacy choices under Swiss law
Under applicable conditions, you may ask about information held about you, request correction, seek deletion or restriction, object to certain processing and withdraw consent where consent is the legal basis. Contact details and verification requirements appear in the current Cresus Casino privacy notice.
For players in Switzerland, the Swiss Federal Act on Data Protection (revDSG / nDSG) provides the relevant framework, subject to legal exceptions and conditions. EDÖB data protection information You may contact the Swiss Federal Data Protection and Information Commissioner (EDÖB) if a privacy concern is not resolved. Marketing preferences or cookie controls do not necessarily remove records that must be retained by law.
Related information
More Cresus Casino policies
Cresus Casino privacy policy for Swiss players
Cresus Casino: privacy scope and responsibilities
The Cresus Casino privacy policy describes how personal data may be collected when you visit the website, create or use an account, contact support or use related services. It covers processing purposes, possible recipients, retention and the choices available to players in Switzerland.
The current privacy notice should identify the organisation responsible for processing and provide an appropriate contact route. Check that notice before submitting personal information and use the contact details shown there.
Cresus Casino and Cresus data protection
Cresus Casino may handle information supplied by players, including contact details, date of birth, account information and support messages. Payment or identity checks may require further information for security, fraud prevention or legal compliance.
Technical data may include an IP address, device and browser details, language preferences, login activity and pages visited. Cookies or similar technologies may support essential functions, security, preferences and analytics, subject to the relevant settings.
How Cresus Casino uses personal information
Cresus Casino may use personal information to provide services, manage accounts, answer enquiries, process transactions, verify identity, prevent misuse and protect users and systems. It may also support legal compliance, record keeping, service improvement and dispute handling.
Cresus Casino may share information with providers supporting hosting, security, communications, payments, analytics or customer service. Disclosure may occur when required by law or needed to protect rights and prevent suspected fraud. Permitted marketing should offer an unsubscribe option.
Storage, security and international transfers
Cresus Casino should retain information only for as long as needed for its stated purpose, an ongoing relationship, legal obligations or the establishment and defence of claims. Periods differ by record type, so consult the current privacy notice.
Cresus Casino should use suitable technical and organisational safeguards, including access controls, secure transmission and monitoring for suspicious activity. If information is processed outside Switzerland, the current notice should explain the relevant safeguards and transfer arrangements.
Your Cresus privacy choices in Switzerland
Cresus Casino users in Switzerland may have rights under the Swiss Federal Act on Data Protection (revDSG / nDSG), subject to legal conditions and exceptions. Send requests to the contact stated in the current privacy notice, with enough information to verify identity and locate the relevant account or correspondence.
Cresus Casino users may take the following steps when managing personal information:
You may also contact the Swiss Federal Data Protection and Information Commissioner (EDÖB) if a concern remains unresolved. Cookie controls and marketing preferences do not necessarily delete records that Cresus Casino must retain by law.
- Request access to your personal data and information about its use.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion or restriction where the legal requirements are met.
- Object to certain processing or withdraw consent where consent is the basis.
- Ask about retention periods, recipients and international transfers.
- Manage optional cookies and unsubscribe from permitted marketing communications.
